Can I cancel? What does it cost?+
Yes, any time. Before your first session it costs nothing. Afterwards, only services already delivered at your contract rate are owed. I waive the cancellation penalty the law allows. Use the Cancel my program button, the contract form or written notice. Refunds are issued within 10 days.
When am I charged? Can I pay everything upfront?+
As Québec law requires, never before your first session and with no deposit. Coaching programs use equal payments every 4 weeks. There is no pay-in-full option. Your card is saved at signing. Nothing is charged. Your bank may briefly show a card check of $0 or about $1, which is cancelled automatically. The price doesn't depend on how you pay.
Where do you train? Is there a travel fee?+
No travel fees. Core areas: Westmount, Downtown (Golden Square Mile), Nuns' Island, Griffintown & Old Montreal, Outremont & Town of Mount Royal and NDG, Côte-Saint-Luc & Hampstead. The West Island, Laval and South Shore are served through a Building Circle or The Private Rebuild.
Can you train me in my building's gym?+
We train in your building's gym, at home with your body weight and what you already have (a sturdy chair, a counter, grocery bags), or at your own gym where its rules allow. If you'd like to buy equipment, I'll suggest a short, affordable list, with no obligation.
What's the difference between online and in person?+
The method is the same; the support differs. In person, I am beside you. Online, you follow your app program with form-video feedback; Strong & Steady Online includes a weekly video session.
What if I travel?+
Strong & Steady and The Private Rebuild sessions can continue by live video at the same time. We plan around your travel together.
Why this price rather than a gym session?+
You are buying a program, not just an hour: sessions, assessments, check-ins and habit coaching. Strong & Steady works out to about $125 per session.
Which program should I start with?+
Strong & Steady includes two sessions a week. Foundations fits when one session a week suits your schedule better. The free 30-minute call is a chance to discuss this without pressure.
What currency do I pay in?+
It depends on where you live. If you live in Canada, online programs are in Canadian dollars: Foundations Online is CA$750 and Strong & Steady Online is CA$1,350. If you live outside Canada, they have fixed US-dollar prices: Foundations Online is US$750 (3 payments of US$250) and Strong & Steady Online is US$1,350 (3 payments of US$450). All other programs, in person or online, are in Canadian dollars, wherever you live. The price shown is the total you pay. Your bank may add its own fees.
Will my insurance reimburse the sessions?+
Probably not. I am a personal trainer and lifestyle coach, not a kinesiologist or physiotherapist. Some employer wellness spending accounts may cover personal training; health-spending accounts usually do not. Check with your plan.
What if it doesn't work for me?+
The Fit Guarantee refunds payments if you stop within 7 days of your first session, or 14 days for The Private Rebuild. Results promises concern strength, function and habits, never weight; conditions are specified in the contract.
Is everything available in French?+
Yes. The website, contracts, receipts, app interface, program content and sessions are available in French and English.
I've never lifted weights. Is this for me?+
Yes. We start with screening and a Fitness Baseline, then adapt progressions to your starting point.
I have diabetes (or another health condition). Can you still help me with food?+
Yes, within limits. I don't design or change diets for health conditions. I can help you shop, cook and batch-prep in line with the plan your dietitian-nutritionist or doctor gives you, and I'll keep coaching your training. To find a dietitian-nutritionist, use the ODNQ directory (odnq.org).
Are you a nutritionist?+
No. In Québec, "nutritionist" and "dietitian" are titles reserved for members of the Ordre des diététistes-nutritionnistes du Québec. I'm a personal trainer and lifestyle coach with training in nutrition for healthy adults.
Can you train me at my own gym?+
Already a gym member? I can train you there, if your gym allows outside trainers and it's in my service area. The program price is the same as at home or in your building's gym. If your gym charges me an access fee (a day pass or outside-trainer fee), I pay it: nothing is added to your price. Your membership stays yours, as it is today. Before you sign, we get your gym's OK in writing.